REFUND & RETURN POLICY
We are committed to supplying quality catering and event equipment in accordance with the Consumer Protection Act, 68 of 2008 (CPA). (South Africa – CPA Compliant)
Right to Quality Goods
All products sold must be of good quality, reasonably durable, and suitable for their intended purpose.
Change of Mind (CPA Section 20)
Returns for change of mind are not accepted, except where required by the CPA (e.g. certain online transactions). Where applicable:
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Items must be returned within 7 days of delivery
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Items must be unused, in original condition and packaging
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Delivery and handling costs are non-refundable
Defective or Faulty Goods (CPA Section 56)
If a product is found to be defective within 6 months of delivery (and not due to misuse), the customer is entitled to choose one of the following:
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Repair
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Replacement
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Refund
This choice will be honoured once the item has been inspected and verified.
Damage on Delivery
Any damage must be reported within 48 hours of delivery, with clear photographic or video evidence. Failure to report within this timeframe may result in the claim being declined.
Incorrect Items Supplied
If an incorrect item is delivered, please notify us within 48 hours. The item must be unused and in original packaging. We will arrange replacement or correction at no additional cost.
Non-Returnable / Non-Refundable Items
Refunds or returns will not be accepted for:
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Used or installed items
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Damage caused by misuse, negligence, or improper handling
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Items modified or altered after delivery
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Clearance or sale items (unless defective)
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Custom-made or special-order items
Order Cancellations
Orders may only be cancelled before dispatch or production begins. Once dispatched, manufactured, or prepared, cancellations will not be accepted and no refund will be issued.
Refund Processing
Approved refunds will be processed within 7–10 business days via the original payment method.
CONTACT US
If you have any questions or concerns about this Refund Policy or how we handle your information, please contact us:
365 EVENT DECOR & SUPPLIES PTY LTD
Email: sales@365eventdecorsupplies.co.za
Phone: +27(53) 004 0601
Address: 3 Karakoel St, Upington, Northern Cape 8801